Send Money to Nepal: The Complete FAQ Guide For First-Time Users On RemitBy

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Sending money to Nepal from Australia is extremely easy and safe with RemitBy. However, we understand that as a first-time user, you might find it confusing to use the portal. Certainly, you must be having some questions in your mind as well! To help you with this, we have curated a list of some FAQs that will answer all your queries and make your remittance experience smooth and stress-free.

1. Is It Safe to Use RemitBy for My Money Transfer?

Yes, RemitBy is a safe money transfer platform that ensures the protection of customer data and finances against potential threats or unauthorised access. RemitBy uses robust security measures, including:

We encrypt the data on the platform with SSL encryption to secure every transaction.
We add an additional layer of Two-Factor Authentication (2FA). With code verification security, we make sure that only you can access your RemitBy account.
We are a licenced platform that is allowed to offer international remittance services.
We monitor transactions for any unusual activity to detect and prevent fraud at an early stage.
RemitBy complies with international regulatory guidelines to protect your funds and data as well as avoid any legal consequences.

2. Is There A Cap Or Limit On The Amount I Can Send?

Yes, RemitBy does have limits on the amount you can send. Here’s what you need to keep in mind:

We have set some daily and monthly limits to prevent fraud. When you visit our portal, we will display the exact permitted money transfer limit on your account.
The sending limit is influenced by the laws of both the sending and receiving nations.
You need to keep your identification and any related documentation ready all the time in case you need to provide further verification for larger transactions.

3. Do You Have Special Features For First-Time RemitBy Users?

As a first-time user, you can benefit from the following features:

We would charge $0 fees on your first three transactions.
You will receive instant notifications about your transfer’s progress, from processing to final delivery.
We offer complete customer support for first-time users to help them smoothly navigate the money transfer process.

4. How To Register My Account On RemitBy?

To register your account on RemitBy, follow these steps:

Download our app from the Google Play Store or Apple App Store to register your account. Or else, you can visit our website and click on “Register.”
Next, select Australia as your country of residence on the portal. Currently, RemitBy only offers money transfer services from Australia to Nepal.
Enter your mobile number and verify it with the code sent to the given mobile number.
After verifying your mobile number, set up your account by providing the necessary details.
Finally, link your bank account to enable quick transfers.

5. What Kind Of IDs Do You Accept For Identity Verification?

RemitBy accepts the following ID proofs for identity verification:

Passport
Australian ID photo
Australian driving permit

However, it is important to note that all the above IDs need to be authentic. Moreover, we don’t accept student IDs or similar documents.

6. Which Documents Can Be Used To Confirm The Address?

You can provide the following documents to confirm your address:

Recent utility bills, including gas, electricity, water, and insurance, are acceptable but shouldn’t be older than 3 months.
A driving permit that isn’t expired and has your complete address.
Bank or credit card statement that isn’t older than three months.

Note: We can reject the provided document if the document’s information doesn’t match the information mentioned Remitby Account.

7. What Are The Steps To Send Money To Nepal Using RemitBy?

Follow the below-mentioned steps to carry your first transfer with RemitBy:

Set up your account, mentioning your phone number and email address.
Enter the money you wish to transfer and also the recipient’s information, including full name, contact number, bank account details, etc.
Lastly, transfer the amount and track the live status on your account.

8. How Can I Track My First Transfer?

RemitBy makes tracking money transfers easy for its customers. You can check the status of your transaction in the following ways:

Visit the “Transaction History” section of your account to view updates on your transaction.
We also send updates to the provided email address and mobile number.
If you have any further enquiries about transaction status, you can contact RemitBy’s support team for one-to-one assistance.

9. How Can I Contact RemitBy Support If I Need Help?

In case of any queries or if you have doubts as first-time users that you wish to discuss, we can help you through the following support options:

You can use the chat feature to receive prompt responses.
If your enquiry isn’t urgent, you can send us an email citing your issues. Our email support has response times typically less than 24 hours.
You can also reach RemitBy directly via phone for any urgent concerns.